Other Contacts

Need to Reach Out About Your Service?

Report a Power Outage or a Surge:

Please contact your Transmission and Distribution Service Provider (TDSP) who looks after your local poles and wires. Below is the contact information for the TDSP’s in the deregulated areas in Texas:

  • Oncor Electric Delivery (DFW, North and West Texas)  888-313-4747
  • Texas-New Mexico Power Company (Lewisville and North Texas)  888-866-7456
  • CenterPoint Energy (Houston and surrounding areas) 713-207-2222 or 800-332-7143
  • AEP Texas (Abilene and West Texas; Corpus Christi, Rio Grande Valley and South Texas) 866-223-8508
  • Lubbock Power & Light (Lubbock, Texas) 806-775-2509

Reach the Public Utilities Commission of Texas (PUCT):

  • Send a letter to PUC – Customer Protection, P.O. Box 13326, Austin, TX 78711-3326
  • Call (toll-free) 888-782-8477 or TTY 512-936-7136
  • Email the PUCT at customer@puc.state.tx.us
  • You may also find the answers to any questions at Energysavings.com FAQ page